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AI for your profession · Operations

AI for operations. Spot the repetitive work AI is ready to absorb.

AI agents now sense supply risks, draft purchase orders and chase exceptions, while a person approves. Learn where AI can take load off your operation, and how to roll it out safely.

Or get your personal AI playbook now

What changes

Your work, re-mapped.

How AI is changing this work today, task by task. Your assessment maps it onto your own week.

Tasks AI can already do for you.

  • Copying data between systems
  • Status update emails and reports
  • Routine purchase requests
  • Standard operating procedure drafts

The curriculum

Ten modules.
One path through them.

Your assessment orders these for your level and goals and skips what you already know. Open any module to see what it covers.

01AI for operations: what's real5 topics

Where AI agents genuinely help operations today, and where they're still pilots.

  1. Automation vs AI vs agents
  2. Recommend vs act: autonomy levels
  3. Real use cases vs vendor demos
  4. Why many AI projects stall
  5. Data quality as the first blocker
02Mapping processes for AI5 topics

Find the steps worth automating before buying anything.

  1. Process mapping basics
  2. Finding repetitive, rule-based steps
  3. Measuring time and error rates
  4. Prioritising by value and risk
  5. Writing an automation brief
03Workflow automation5 topics

Connect systems so work moves without manual handoffs.

  1. Automation platforms compared
  2. Triggers, actions and AI steps
  3. Human approval steps
  4. Error handling and alerts
  5. Maintaining automations
04Forecasting and planning with AI5 topics

Plan demand and capacity with better forecasts.

  1. How AI forecasting works
  2. Combining data with human judgment
  3. Scenario planning
  4. Inventory optimisation basics
  5. Tracking forecast accuracy
05Procurement and suppliers5 topics

Speed up sourcing and supplier management.

  1. Drafting RFQs and comparing bids
  2. Supplier risk monitoring
  3. Contract and invoice checks
  4. Spend analysis
  5. Negotiation preparation
06Logistics and exception handling5 topics

Respond to disruptions faster.

  1. Shipment visibility and alerts
  2. Automated exception triage
  3. Customer updates on delays
  4. Root-cause analysis with AI
  5. Playbooks for common disruptions
07Knowledge, SOPs and training5 topics

Capture how your operation works and teach it faster.

  1. SOPs from recordings and notes
  2. Internal assistants over your documents
  3. Onboarding new staff
  4. Keeping documents current
  5. Multilingual teams
08Operations analytics5 topics

Ask questions of operational data in plain language.

  1. KPIs that matter
  2. Dashboards with AI summaries
  3. Anomaly detection
  4. Reporting to leadership
  5. Avoiding misleading metrics
09Governance, risk and change5 topics

Roll AI out without disrupting operations or people.

  1. Human-in-the-loop design
  2. Audit trails and accountability
  3. Data security and access
  4. Change management with teams
  5. Vendor selection and pilots
10Your operations AI roadmap5 topics

A practical plan for the next 90 days.

  1. Choosing first projects
  2. Business case and ROI
  3. Pilot design and success criteria
  4. Scaling what works
  5. Skills for your team

Outcomes

By the end, you can.

  • 01Map a process and pinpoint the steps AI should handle
  • 02Build an automation with human approval and error handling
  • 03Use AI to plan demand and respond to exceptions faster
  • 04Present a credible AI roadmap and business case to leadership

Tools and techniques you'll use

  • Microsoft Dynamics 365 and Copilot
  • SAP Joule
  • Blue Yonder
  • Kinaxis
  • project44 and FourKites
  • n8n, Make and Power Automate
  • ChatGPT, Claude and Gemini

Who it's forOperations managers, supply chain and procurement professionals, logistics teams and process improvement leads.

The course is opening soon

Be first in.

Join the waitlist for the Operations course. One email when it opens, nothing else.

Questions

Good to know.

What is agentic AI in supply chain?

AI agents that monitor data, recommend actions and, with permission, carry them out, such as flagging a delayed shipment and drafting a response. Most real deployments today keep a person approving the actions, and the course teaches you to design it that way.

Do I need to code to automate operations?

No. Most of the course uses no-code automation platforms and the AI features in tools you already use. We explain when a project needs engineers and how to brief them.

When does the course open?

The full course is being built now and opens to the waitlist first. Join with your email and we'll tell you as soon as it's ready.

How is the course personalised?

Before the course, a five-minute assessment, by text or by voice with Iris, our AI guide, learns your role, daily work, skills and goals. Your personal playbook then orders these modules for your level and goals and skips what you already know.

What can I do while I wait?

Take the assessment now. You get your personal AI playbook straight away, with the tasks in your work AI can take over, the ones it speeds up, and your learning path.